Frequently Asked Questions on TryBuySoftware.co.uk
Note: Should you have any questions that have not been answered here, please do not hesitate to use our contact form to submit your query and we will reply as soon as we can.
If you require a refund directly from the vendor or author after receiving your software product please view our Refund Policy page for instructions on how to do this.
- For FAQ's relating to RegNow orders please click on the plus sign
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Q: I am having ordering difficulties, who should I contact?
A: Please email orders@regnow.com with a brief description of the situation or phone 1-877-353-7297 (toll free in the US and parts of Canada) or 1-952-646-5331 (international toll line). If you have an order number then please include it in all your correspondence to RegNow.
Q: What do I do if I am having difficulties using my download link?
A: Please email orders@regnow.com listing your order number and a brief description of the situation, alternatively phone 1-877-353-7297 (toll free in the US and parts of Canada) or 1-952-646-5331 (international toll line).
Q: I have not received the product that I ordered, what can I do?
A: Please email orders@regnow.com with your order number and tell them that you have not received the product or you can always phone 1-877-353-7297 (toll free in the US and parts of Canada) or 1-952-646-5331 (international toll line).
Q: Are the software products you sell the full versions and if so how can you offer the software at such a low discounted prices?
A: Yes all the software you buy through us are the standard full versions, that every other website sells. Whereas nearly all the sites who list affiliated software take the whole cut of the 'commission pie', we might only receive as little as 5% of the pie and pass the rest onto you, in the form of deep discounts. In doing this we believe it strengthens our commitment to you and all our customers. We would like to think this will keep you coming back to us to buy your software and will hopefully encourage everyone to tell their friends and families about our great prices. Please note: RegNow, Share-It, Esellerate & Plimus are all very trustworthy and well known online payment providers, through who our affiliated authors & publishers receive their payments for the software you buy. As all payments are made via these providers, we are unable to see any of your payment details what so ever, not even your email address!
Q: How do I download software?
A: Downloading software to your computer is a very simple, 3 step process:
1. Find the software you wish to download and click on the 'Download' link or button, this will take you to the download page.
2. After 5 seconds, a Dialogue Box will appear stating what you are about to download. Click the 'Save' button, if you need to specify a folder to which you would like the downloaded file added, please select one. Finally click 'Save'.
3. You should now see a Download Progress Box displaying the progress of your download. Once your download completes, using Windows Explorer, locate the folder to which the file was saved and double click on the file to start the installation process.
That's all there is to it!
Q: How do I unzip files?
A: Unzipping or extracting a program is an easy task once you know how. Windows Me and Windows XP allow to open Zip files as folders directly from Windows Explorer, otherwise you have to use third party utilities to unzip files, the most popular are WinZip and WinRAR. Double-click on the zip file name to see the contents of zip file in program window, then click on the "Extract" Button and specify where you would like to extract these files to. Close program window and find the location of the extracted files, you are now ready to run the setup file.
Q: How do I install software?
A: Installing software is very easy as most programs explain the steps to follow as you go through the setup process. Locate your downloaded file (if it is a .zip file, please refer to the question above to unzip it first) and double-click the setup file, this can be called "Setup.exe", "Install.exe" or the program name. Once the install process has begun be sure to read all documentation and answer any questions it may ask. Once the installation is underway, sit back and let the installation process to go forward. The installation program will then inform you if the process was successful. Lastly, it might instruct you to restart your computer. This is only necessary if you are asked to do so.
Q: How do I uninstall (remove) software from my computer?
A: Most programs can be uninstalled using the Windows "Add/Remove Programs" utility that can be found in "Start menu\Control Panel" or "Start menu\Settings\Control Panel". Here you will see a list of programs that are currently installed on your computer. Scroll down the list until you see the title of the program you wish to remove. Select it and choose to remove the program. If you cannot find your program in the list you will need to remove it via the "Programs" in your Start menu. Move through the list until you see the title of the program you wish to remove. Select it and look for an "Uninstall" utility.
Q: What does "corrupt file" mean?
A: A "corrupt file" means that the file you downloaded is broken and unlikely to work. There are a number of reasons this could happen, the most common being an interruption to your Internet connection while the download was in progress. In these cases we suggest that you retry your download.
Q: What is "Shareware"?
A: The software available for free downloads at TryBuySoftware.co.uk is licensed in a number of different ways. "Shareware" licensed programs (sometimes referred to as "Free To Try", "Free Trial" or "Try Before You Buy") offer some type of trial, this can be time or function limited. Since you've tried a shareware program, you know whether it will meet your needs before you pay for it. If you like a shareware program and want to continue using it after the end of a trial period (typically 30 days), you have to purchase the full unrestricted version. If on the other hand you do not wish to keep the software, you can just uninstall it.
Q: What is "Demo"?
A: "Demo" programs are usually meant to give you a small taste of a large program. They usually contain only selected parts of the program while giving you ample functionality, allowing you to decide if it will suit your needs.
Q: What is "Commercial Software"?
A:Commercial software is software being developed by a business which aims to make money from the use of the software. In most of cases it is a demonstrational copy released by the manufacturer to entice customers to buy their product. A commercial demo will usually only work for a short period of time and/or have certain functions disabled.
Q: Why should I pay for and register a shareware program?
A: "Shareware" is commercial software, fully protected by copyright laws. Like other business owners, shareware authors expect to earn money for making their programs available. Paying for and registering a program also entitles you to support from the author and other benefits, as specified by the author. Moreover, the more consumers who pay an author to use a program, the more likely the author will continue to improve it and to offer new programs.
Q: How do I purchase the full version of the software?
A: You can do it in two ways. To purchase through TryBuySoftware.co.uk, just find the software in its relative category or by using or search engine and click on the "Buy Now" link or button if available to be redirected to ordering page where you can find a link to registration service that will process your payment.
To purchase through the program itself, visit program's "Help" menu section and look for "Register" or "Buy now" item.
Q: What is "Freeware"?
A: "Freeware" programs are completely free to use and keep. They are either distributed for the love of humanity, for fame, or as stripped down versions of programs that do cost money. Always check the license agreement if you consider using the application for anything than your personal use.
Q: What is "Adware" and "Spyware"?
A: "Adware" (advertising supported software) is a product that is available for free and in exchange displays advertising banners within the software interface. Instead of you having to pay for the software, the company creates revenue by selling advertising space in the software product.
"Spyware" is software that and hides itself somewhere on your computer monitoring the behaviour of your activity on the web and passing this information on to advertisers. Spyware is often installed onto your PC when you download and install other software published as "Freeware" or as "Adware". We strongly recommend that you read the end-user license agreement very carefully before you install any program. Often buried in the licence agreement will be a disclaimer saying that information about you and your browsing habits will be sent to third party advertising company.
Q: What is "Malware" or "Badware"?
A: Malware (for "malicious software", syn. Badware) is software designed to infiltrate or damage a computer system without the owner's informed consent. It includes computer viruses, worms, trojan horses, spyware, intrusive adware, and other unwanted software. Malware should not be confused with defective software, that is, software which has a legitimate purpose but contains harmful bugs.
Q: How can I get technical support for listed software products?
A:TryBuySoftware.co.uk is a SOFTWARE DISTRIBUTION NETWORK, we are UNABLE TO OFFER TECHNICAL SUPPORT for any of our affiliate's software. If you should require any information or have a problem with any of our listed software products, please contact the author(s) directly. Their contact email address can usually be found within their help documentation or in the 'About' dialog box, which can normally be accessed via the 'Help' menu section of the actual program. Otherwise, you can always click on the authors link on the software's 'detailed description page' on our site, to be taken directly to the authors website. Then, it's just a case of looking for a 'contact us' link on their site.
Q: Will the program work with my computer?
A: To be sure that the software you are going to download will work with your system you will need to check the Operating System Compatibility and the Minimal System Requirements located below the description of the product.
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